Privacy & Security

Mbajji Privacy Policy — Your Data is Completely Safe With Us

Protecting your personal information is Mbajji's highest priority. This policy clearly explains what data we collect, why we collect it, and how we keep it secure.

Last Updated: January 2026

How We Protect Your Privacy

To protect your data on Mbajji, we follow internationally recognised technologies and standards.

SSL Encryption

All your data is transmitted via 256-bit SSL encryption. No third party can read this information.

Secure Data Storage

Your personal data is stored on encrypted servers and can only be accessed by authorised personnel when necessary.

No Data Selling

Mbajji never sells your personal information or shares it with advertisers. Your privacy is our commitment.

KYC Verification Security

Documents submitted for identity verification are stored with the highest level of security and used solely for the verification process.

Two-Factor Security

Enable two-factor authentication to add an extra layer of protection to your account and prevent unauthorized access.

Regular Security Audits

Our systems undergo regular security audits to ensure your data remains protected at all times.

Your Rights Over Your Data

Mbajji believes every user should have full control over their own data.

Right to Access Data

You may request a copy of the personal data we hold about you at any time.

Right to Rectification

If any of your information is incorrect, please contact support for a correction and we will update it promptly.

Right to Delete Your Data

If you close your account, all personal data beyond what is required by legal obligations will be deleted.

Data Portability

You have the right to receive a copy of your data in a machine-readable format.

Right to Restrict Processing

In certain circumstances, you may request that the processing of your data be restricted.

Marketing Opt-Out

You can unsubscribe from promotional emails or SMS messages at any time.

Mbajji is a trusted online betting and gaming platform in Bangladesh. We believe your privacy is a fundamental right and that protecting it is our responsibility. This privacy policy clearly explains what information Mbajji collects, how it is used, and the steps we take to keep it secure.

By using our platform, you are considered to have accepted this Privacy Policy. We encourage you to read it carefully in full. If you have any questions, please contact us at support@mbajji.net.

Important: This privacy policy applies solely to the mbajji.net website and its official app. Mbajji is not responsible for the privacy practices of any third-party websites.

1What Information We Collect

When you create an account and use our services on Mbajji, we collect certain information. This falls into two categories — what you provide directly, and what is collected automatically as you use the platform.

Data Type Example Purpose of Collection
Identity Information Name, date of birth, national ID number KYC Verification & Age Confirmation
Contact Information Email, Mobile Number, Address Account Verification & Support
Financial Information BKash/Nagad number, bank account details Deposit & Withdrawal Process
Device Information IP Address, Browser, Operating System Security & Fraud Prevention
Usage Data Game history, bet records, login times Service Improvement & Issue Resolution

We only collect information that is strictly necessary — no irrelevant or excessive personal data is requested. No sensitive information is collected without your consent.


2How We Use Your Information

Mbajji uses your data only for specific, legitimate purposes. Below is a detailed breakdown of what data is used for and why:

  • Account Management: Identity and contact information is used to create, verify, and secure your account.
  • Financial Transactions: Payment information is used to accurately process deposits and withdrawals.
  • Security & Fraud Prevention: Device and behavioural data are analysed to detect suspicious activity.
  • Legal Obligations: Your data is used to fulfill legal requirements related to anti-money laundering (AML) and KYC compliance.
  • Customer Support: Our support team uses your account information to resolve your issues as quickly as possible.
  • Service Improvement: We analyze usage patterns to continuously improve the platform experience.
  • Promotional Communications: With your consent, we may send you messages regarding offers and bonuses.
Please note: Mbajji uses your information solely to provide you with a better service — never to sell or rent it to third parties.

3Cookies & Tracking Technologies

Mbajji uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored in your browser that help improve your browsing experience.

Types of Cookies We Use

  • Essential Cookies: These are essential for the website to function properly. They are required for login sessions and security.
  • Performance Cookies: Used to improve the platform by analyzing page load times, crash reports, and similar performance data.
  • Functionality Cookies: Helps remember your language preference and account settings.
  • Analytics Cookies: Used to improve our services by analyzing user behavior. This data is fully anonymized.

You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause some services to not function properly. On your first visit, we will display a cookie consent notice.


4Sharing Information with Third Parties

Mbajji never sells your personal information. However, in certain circumstances, limited data may be shared with trusted partners. These situations are detailed below:

  • Payment Providers: Necessary information is shared with payment processors — including bKash, Nagad, and banks — to complete financial transactions.
  • Identity Verification Services: Your information may be shared with approved verification providers to complete the KYC process.
  • Law Enforcement: Information may be disclosed to authorities when required by court order or legal obligation.
  • Technology Service Providers: Cloud hosting and cybersecurity providers may have limited access to certain data — however, they are bound by strict confidentiality agreements.
Important: Beyond the situations described above, Mbajji does not share your data with any third parties. Your information is never provided to advertisers or marketing companies.

Information shared with third parties is limited to the minimum necessary, and all partners are contractually bound to meet our privacy standards.


5Data Retention Period

Mbajji does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

  • Account Information: Retained for as long as the account is active and for up to 5 years after closure for legal compliance.
  • Financial Transaction Records: Minimum 7 years — in compliance with financial regulations and AML policy.
  • KYC Documents: Up to 5 years after account closure, in accordance with regulatory requirements.
  • Cookie Information: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.
  • Support Chat History: Retained for up to 6 months after the issue is resolved.

Once the retention period expires, your data is securely deleted or anonymized. You may request early deletion at any time, though certain data may need to be retained for a specific period due to legal obligations.


6Children's Privacy Protection

Mbajji strictly does not provide services to anyone under the age of 18. Our platform is for adults only, and we never knowingly collect information from minors.

  • Age is verified at registration, and no one under 18 is permitted to open an account.
  • If we become aware that a minor's data has been collected inadvertently, we will immediately close that account and delete the information.
  • If you believe your child has created an account on Mbajji, please contact us immediately at support@mbajji.net.
A Note for Parents: Monitor your child's internet usage. Mbajji promotes responsible gaming and takes active measures to prevent access by minors.

7Security Measures

Mbajji uses industry-leading technology and processes to protect your data. Our security framework operates across multiple layers:

  • SSL/TLS Encryption: 256-bit encryption is applied to all data transfers.
  • Database Encryption: Stored data is encrypted and cannot be read directly.
  • Firewall & DDoS Protection: Advanced firewalls are used to protect our servers from external attacks.
  • Access Control: Employees are granted access only to the data they need to perform their specific role.
  • Regular Security Audits: Third-party experts conduct regular penetration tests on our systems.
  • Incident Response Plan: In the event of a security breach, we will notify affected users within 72 hours.

Please note, however, that no one can guarantee absolute security on the internet. Use a strong password to protect your account and never share it with anyone.


8Privacy Policy Updates

Mbajji may update this privacy policy from time to time due to legal changes, new services, or security improvements.

  • For significant changes, we will notify you in advance via your registered email or mobile number.
  • For minor updates, only the "Last Updated" date at the top of this page will be changed.
  • Continued use of the platform after any changes constitutes your acceptance of the updated policy.
  • If you do not agree to the updated policy, you may close your account and request deletion of your data.

We recommend reviewing this page regularly to stay up to date with our latest policy.


9Contact Us

If you have any questions, complaints, or requests regarding this Privacy Policy or your personal data, please get in touch with us:

  • Email: support@mbajji.net
  • Website: mbajji.net
  • Response Time: Usually within 24–48 hours
Data Deletion Request: To request deletion of your personal data, email support@mbajji.net with the subject line "Data Deletion Request". We will process your request within 30 days.
A Safe & Trusted Platform

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